1 Who We Are
TayaGame operates the online gaming platform accessible at tayagame.net. For the purposes of this Privacy Policy, TayaGame acts as the Personal Information Controller — meaning we determine the purposes and means of processing your personal data when you register, play, and transact on the platform.
If you have any questions about this policy or how your data is handled, you can reach the TayaGame Data Protection Officer (DPO) at support@tayagame.net. We aim to respond to all privacy-related inquiries within five business days.
2 Data We Collect
TayaGame collects only the personal data that is genuinely necessary to provide you with a safe, legal, and enjoyable gaming experience. Here's a clear breakdown of what we collect and where it comes from:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Provided by you during registration or verification |
| Contact Data | Mobile number, email address | Provided by you during registration |
| Financial Data | GCash number, Maya wallet ID, bank account details, transaction history | Provided by you when making deposits or withdrawals |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage | Generated automatically through your use of TayaGame |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Collected automatically via cookies and server logs |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Generated when you contact TayaGame support |
TayaGame does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless specifically required by law or regulatory obligation.
3 How We Use Your Data
TayaGame uses your personal data for the following purposes:
- Account creation and management — To register your account, verify your identity and age, and maintain your player profile on TayaGame.
- Processing deposits and withdrawals — To facilitate payments via GCash, Maya, and other supported Philippine payment channels, and to verify that payment methods belong to you.
- Game delivery and platform operation — To provide access to TayaGame's games, maintain session continuity, and ensure the platform performs correctly on your device.
- Bonus and promotion management — To determine your eligibility for offers, track wagering progress, and credit bonuses to your account.
- Fraud prevention and security — To detect and investigate suspicious activity, duplicate accounts, money laundering attempts, or prohibited conduct as defined in the TayaGame Terms and Conditions.
- Regulatory compliance — To meet TayaGame's obligations under Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act.
- Customer support — To respond to your queries, investigate complaints, and improve the support experience.
- Responsible gaming — To monitor gaming behaviour for signs of problem gambling and to apply self-exclusions, deposit limits, or other responsible gaming measures requested by or applied to your account.
- Platform improvement — To analyse aggregated usage data and improve TayaGame's games, features, and overall user experience.
- Marketing communications — To send you promotions, bonus offers, and platform updates, where you have consented to receive such communications. You can opt out at any time via your account settings or by emailing support@tayagame.net.
4 Legal Basis for Processing
Under the Philippine Data Privacy Act, TayaGame must have a valid legal basis for each type of data processing it conducts. The following bases apply to TayaGame's processing activities:
- Contract performance — Processing necessary to fulfil the gaming services contract with you, including account management, payment processing, and game delivery.
- Legal obligation — Processing required to comply with applicable Philippine law, including identity verification, anti-money laundering reporting, and regulatory record-keeping.
- Legitimate interests — Processing necessary for TayaGame's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
- Consent — Processing based on your freely given consent, such as receiving marketing emails or push notifications. You may withdraw consent at any time without affecting any processing already carried out.
5 Cookies and Tracking Technologies
TayaGame uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here's what each type does:
- Essential cookies — Required for the platform to function. These handle session management, login authentication, and security checks. You cannot opt out of these without affecting your ability to use TayaGame.
- Performance cookies — Collect anonymised data about how pages are used — which games are visited most, how long sessions last, and where players encounter errors. This helps TayaGame fix issues and improve the experience.
- Preference cookies — Remember your platform settings, such as language preference and notification choices, so you don't have to re-enter them every session.
- Marketing cookies — Used where you have consented to personalised promotions. These allow TayaGame to show you relevant bonus offers based on your gaming activity.
You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some TayaGame features.
6 Sharing Your Personal Data
TayaGame does not sell your personal data to third parties. Full stop. However, we do share data with the following categories of recipients where necessary to deliver our services or comply with legal requirements:
- Payment processors — GCash, Maya, banks, and card networks receive the minimum data needed to process your deposits and withdrawals. These providers operate under their own privacy policies and are contractually bound to protect your data.
- Game software providers — Third-party game studios that supply games for the TayaGame lobby receive session and gameplay data necessary to deliver their titles. They do not receive your identity or financial data.
- Identity verification services — Where TayaGame uses a third-party provider to verify your government ID or other documents, that provider receives only the information necessary for the verification check.
- Regulatory and law enforcement authorities — TayaGame is required by Philippine law to share certain data with the relevant gaming regulator, the Anti-Money Laundering Council (AMLC), and law enforcement agencies when legally compelled to do so.
- IT and infrastructure providers — Cloud hosting, security monitoring, and technical support providers may access data in the course of providing services to TayaGame, under strict confidentiality agreements.
7 Data Retention
TayaGame retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
- Account and identity data — Retained for the duration of your account plus a minimum of five years after account closure, in line with anti-money laundering record-keeping obligations.
- Transaction and financial data — Retained for at least five years from the date of each transaction, as required by Philippine financial regulations.
- Gaming history — Retained for five years to support dispute resolution, regulatory audits, and responsible gaming monitoring.
- Support communications — Retained for two years after the resolution of a query, unless the matter involves an ongoing dispute or regulatory investigation.
- Marketing preferences and consents — Retained for the duration of your account or until you withdraw consent, whichever comes first.
When data is no longer required, TayaGame securely deletes or anonymises it so it can no longer be linked to an individual.
8 Your Rights as a Data Subject
Under the Philippine Data Privacy Act, you have the following rights in relation to your personal data held by TayaGame. These aren't just theoretical entitlements — TayaGame is set up to honour them promptly.
Right to Access
Request a copy of the personal data TayaGame holds about you.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data on your account.
Right to Erasure
Request deletion of your personal data where no legal obligation requires retention.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
Right to Portability
Receive your data in a structured, commonly used format to transfer elsewhere.
Right Against Automated Decisions
Request human review of decisions made solely by automated processing.
To exercise any of these rights, email support@tayagame.net with your request and account details. TayaGame will respond within 15 business days. If you believe your rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
9 How TayaGame Secures Your Data
TayaGame applies technical and organisational security measures appropriate to the sensitivity of the data we handle. These include:
- TLS/SSL encryption — All data transmitted between your device and TayaGame's servers is encrypted using industry-standard Transport Layer Security.
- Encrypted data storage — Sensitive data fields, including financial account details, are encrypted at rest in TayaGame's databases.
- Access controls — TayaGame staff access to personal data is strictly limited by role. Staff with no operational need to access personal data do not have the ability to do so.
- Security monitoring — TayaGame's infrastructure is monitored around the clock for unusual access patterns, intrusion attempts, and potential data breaches.
- Two-factor authentication — Available to all TayaGame players as an additional layer of account protection. We strongly encourage you to enable this in your account settings.
- Regular security assessments — TayaGame conducts periodic security reviews and penetration tests to identify and address vulnerabilities before they can be exploited.
10 Third-Party Links
The TayaGame platform does not include links to third-party websites in its main content areas. However, if you reach TayaGame through an affiliate referral link or if any promotional communication includes a reference to a partner service, please be aware that TayaGame is not responsible for the privacy practices of those third parties.
You should always review the privacy policy of any website or service you use independently of TayaGame. This Privacy Policy applies solely to data collected and processed by TayaGame at tayagame.net.
11 Children's Privacy
TayaGame is strictly a platform for adults. The minimum age requirement is 21 years old, in line with Philippine gaming regulations. TayaGame does not knowingly collect personal data from anyone under 21 years of age.
If TayaGame becomes aware that an account has been registered by or on behalf of a minor, that account will be immediately closed, all data will be securely deleted (except where retention is required by law), and any deposits will be returned to the original payment method following a verification process.
If you believe a minor may have accessed or registered on TayaGame, please contact us immediately at support@tayagame.net.
12 Changes to This Privacy Policy
TayaGame may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will:
- Update the "Last updated" date at the top of this page.
- Notify registered TayaGame players via email or an in-platform notification where the changes are significant.
We encourage you to review this policy periodically. Your continued use of TayaGame following any update constitutes acceptance of the revised policy. If you disagree with any changes, you have the right to request account closure and erasure of your data (subject to legal retention requirements).
13 Contact Us and Complaints
If you have any questions about this Privacy Policy or the way TayaGame handles your personal data, please get in touch with us:
- Email: support@tayagame.net
- Subject line: Data Privacy Inquiry – [Your TayaGame Username]
- Live Chat: Available 24/7 directly on the TayaGame platform
If you are not satisfied with TayaGame's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC is the government body responsible for enforcing the Data Privacy Act and can be reached through their official website.